Booking Policy:
To ensure availability, we recommend booking our services 5-10 days before your event. This will help secure your slot and allow us to provide you with the best possible experience. Reserving in advance is ideal :).
Cancellation Policy:
Less than 24 hours before the Event: No refund will be provided.
24 to 48 hours before the Event: A cancellation fee of 300 or 50%, whichever is lower.
3-7 Days before the Event: A flat cancellation charge of Rs 500.
7 Days or more before the Event: No cancellation charges apply.
In the case of adverse weather conditions or unforeseen circumstances (acts of nature), we only entertain rescheduling requests.
For experiences booked on Valentine's Day (13th and 14th February), Christmas (25th December), New Year's Eve (31st December), and other special event days, cancellations are not possible due to their special package nature.
For Room Decoration 100% of the package cost will be forfeited for any cancellations.
Reschedule Policy:
Less than 24 hours before the experience: Rescheduling is subject to approval in certain cases.
24 hours to 3 days before the experience: Rescheduling at zero fee.
3 days or more before the experience: Rescheduling at zero fee.
Rescheduling is not possible for experiences booked on Valentine's Day (13th and 14th February), Christmas (25th December), New Year's Eve (31st December), and other special event days.
Operating Hours:
We operate from Monday to Sunday, 2 pm - 8 pm. Please note that we are closed on Saturdays.